Arrival Time is 8:15 for all animals
WE DO NOT CHECK IN PRIOR TO 8:15
We do not start check in prior to 8:15 as our staff must perform equipment checks and prepare the unit.
It is essential that you arrive on time. We will have a representative available in the parking lot with clipboards/pens who will note your arrival. Once you complete your paperwork, you will return the clipboard/pen and proceed with your paper to the dog or cat check in table. Due to the high volume of people arriving late, we regret that we have had to implement a strict arrival time. Please do not sit in your car past 8:15 waiting as this could result in refusal because we did not know you were there. Arriving late will result in refusal. We understand that traffic can be an issue at times; however, we ask that you please allow extra travel time when leaving for your appointment.
At check in, you will be asked what vaccinations, testing, and/or additional pain medication you want for your pet. If your pet has had a rabies vaccination within the past year, you must provide the paper documentation at check in. A rabies tag is not proof. Our staff does not have time to contact your veterinarian. If you do not provide the document, we will administer the vaccine again. We will provide discharge instructions and the pick up time for that afternoon.
Your pet will be taken into the unit and placed in the cage reserved for him/her. Check in can be noisy and somewhat stressful, but the animals do settle down very quickly once the doors are shut and the music is on. Your pets are monitored continuously while in our care. It is the reason we will not open the door after check in. Your pet deserves our undivided attention. SAFE does not leave the location. All animals are spayed/neutered in the surgical suites on our mobile units.
Our veterinarian examines every animal. He/She starts exams while loading. If your animal is found to have a condition that he/she feels will compromise your pet, you will be contacted. Our veterinarian's decision is final. Because we are a high volume clinic, we utilize drug protocols for young healthy animals. If your pet is over 5 years old, they may not be suitable in this setting. Our veterinarian will make that decision based on the exam. We are not a full service veterinary clinic and do not carry products for sale. Your regular veterinarian can provide for those needs. We strongly encourage you to establish a relationship with a local veterinarian for the lifetime care of your pet.
All animals are placed under general anesthesia except male cats. They are given intramuscular anesthesia along with a testicular block. Your male cat is completely sedated while being neutered. We follow protocols recommended by the American Veterinary Medical Association and provide pain medication pre and post operatively for every animal. If we feel your pet needs additional pain medication while being monitored after surgery, it will be given at no extra charge. We do not want any animal to experience unnecessary pain and some animals do require additional pain management. You will be advised at discharge if your pet received additional pain meds after surgery.
If we finish surgeries early and all animals have had ample recovery time and have been cleared by our veterinarian for discharge, we will contact you for an early pick up. If you do not hear from us, plan to pick up at the time you were given that morning. We do not keep animals overnight. We feel your pet is best monitored by you.
The discharge instruction sheet is VERY IMPORTANT. Please read it! Over 95% of the calls to our emergency number are for issues that are addressed on it. Proper post op care is essential for your pet's recovery. We provide our emergency number on the discharge sheet. This is for emergencies only. Our emergency hours are 8:00 AM to 8:00 PM. Please be prepared to provide pictures of your emergency via cell phone. If your emergency is after 8:00 PM and cannot wait until the next morning, there are 24 hour emergency clinics listed on the discharge sheet.
THERE IS A $35 LATE FEE IF YOU ARE MORE THAN 10 MINUTES LATE PICKING UP
Please notify anyone else picking your pet up that we have a late fee policy. If your pet is not picked up, it will be considered abandoned and taken to the local animal shelter where you will be responsible for any fees and/or legal charges under the policies of that facility.
Discharge proceeds very quickly and is typically completed within 10 minutes of the discharge time for all animals. For dogs, you will be shown the incision site so you know how it looks at the time of discharge and can recognize any changes. If your pet has been noted to lick the site, you will be advised to purchase an E collar to prevent incisional complications. Our staff will go over quick instructions with you, answer any questions you may have, and provide the additional pain meds if you purchased them at check in. Cats are discharged in their carriers for safety reasons. Please make sure you check your pet's incision site once at home. The area should remain clean and dry. Do not put anything on the incision site! There are no outward sutures as they are all internal. We apply skin adhesive to provide a barrier for contamination at the site. Please DO NOT apply additional adhesive if you detect a problem as this could result in infection. CALL US!
No food after midnight. All animals may have water on the morning of surgery.
For kittens less than 6 months old; feed 1 teaspoon of food on the morning of surgery to help them maintain blood sugar levels.
Cats MUST be in a CLEAN carrier. Dirty carriers can lead to postop wound infections. We document carrier condition on our reports.
Cats/kittens arriving in cardboard boxes will be refused. We cannot see nor monitor them and they often escape from their owners in the parking lot. Cats/kittens in soft sided carriers can easily escape. Please use caution with these carriers.
Due on the morning of surgery. We accept Visa, MasterCard, Discover, American Express, and CASH. NO CHECKS!
All prices are for male or female. Please see our fees section for exact pricing. All fees include a 1 year rabies vaccination and 1 dose of pain medication. If your pet is current on rabies vaccination, you must bring the paper documentation. A tag is not proof. A rabies vaccination is included in the surgical fee if your pet is not current. There is no discount if your pet is current as we have factored that cost into our surgical fee.
You may purchase additional pain meds AT CHECK IN for $5 per day. Studies show that animals recover faster, heal better, and have fewer complications when provided additional pain meds.
We spay females in heat at no extra charge. If your female is producing milk, we will not spay her. We do spay pregnant females as long as they are not about to deliver and are not producing milk.
We look forward to seeing you and your pet for your appointment. We hope these instructions have provided the information you need to make your visit go smoothly with us. Thank you for choosing S.A.F.E. and please tell your friends and coworkers about us!
WHAT TO EXPECT FOR YOUR VISIT
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